Introduction to Freshdesk Alternatives
Freshdesk is robust and gives an end to end solution for the enterprise helpdesk and fits itself to the enterprise to make it more reliable. Some business needs small software which is simple and easy to use and has some limitations. The price of this software for one month’s usage varies around $70. The alternative of Freshdesk is built in a very large number across the global internet. The software which has similar functionalities of Freshdesk is built overcoming its limitations. The user wants to choose which software fits well to his enterprise and few of such effective alternatives to Freshdesk is discussed in this article
Set of Freshdesk Alternatives
Lots of people want their help desk software to support reports generated according to trends. This article has compiled a few set of help desk software according to views of reviewers and voters to their opinion on the best software.
1. Drag
It gives the solution straight to the issue without any pop-up of new websites, logs in, or extra tabs from the team. It directs from the inbox of Gmail and marked as the best alternative to Freshdesk for minimum sized teams which is looking for a simple solution in the helpdesk. It is a shared inbox that is integrated into Kanban boards with attractive dashboards. It represents that every email stands as a task and can be moved and organized between columns and trace all the phases of the workflow.
It is the best way for teams to arrange and manage the incoming customer request straight from the inbox. As all the emails come to a shared inbox with @support, it can be easily identified and directs the user to work on the issue and it should be acknowledged accordingly. So all the alerts and instances should be managed as a team to prevent any mismatches of incidents.
The fact behind this drag is it operates insides to Gmail and effectively reduces the time which is implied in learning and analyzing the new tool. It also manages the task by enabling the helpdesk to handles inside the same space as a To-Do list and email. It also has some other attractive features like assigning and delegating the tickets to the team members. It enables us to add notes in tickets so that the working person will act accordingly. Before sending any email, it collaborates with the shared drafts.
It prepares a checklist inside the task to trace all the health checks that need to be done in the system. It interacts with team members in real-time on live chat and mention with @ if required to mention the concerned person. For any repetitive task, the automated workflow is created. Drag is available as free software for a minimum-sized team, but if the user wants to enjoy its entire benefits, he can opt for $29 or $99 for the entire team. It doesn’t require paying for the individual user like other software does.
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2. Zendesk
It is incredible software when it comes to customer support. It is important to the world as it is in use for more than a decade as it is very reliable and developed according to the preference of users. The developers analyzed each opinion from the user and implied every plugin accordingly. It is very robust but expensive. It is worth it if the user relaxes his budget in purchasing this software. The software has wide community support and can raise for any help request irrespective of time. It is more affordable, but for smaller enterprises, the smaller version of this software which requires fewer investment suits well.
3. LiveAgent
It is a fast-solving software and has a knowledge base with type projection and specific user interface. It can be built inner to the platform enabling the user to get more incorporated services. The package starts from $12 and doesn’t include any interactive features and live chat options. To avail of the benefits of the entire package, it charges around $59.
4. Groove
It works well with email clients and web browsers. From the user mail, the user access reports and tickets to make it easy to retrieve the useful information in the right method. The live chat which is an important feature makes the user work handy right from social media or website. The users of the channels lookup in the very first place and help to create the top FAQ on their website. It has only one plan that costs around $22 per user per month to work on all the available features.
5. Dixa
It can be incorporated the entire system to its platform and aims to reduce the switching between applications. The best feature is direct routing and directs all the requests of the user to the ablest person available in the field. When it comes to channel, it is not available only in mail services but also used for calling. With all the integrated features the user can integrate his communicating tools for effective purposes and this package starts from $15 for one month. If the user wants to access the premium plan, he can opt for $49 per person per month.
6. Drift
It makes the easy for the user to buy the business via real-time on one-on-one meetings. When the user connects the conversation of Drift from marketing platform to the website which generates many qualified leads using bots which books multiple meeting for the sales team to enhance the productivity
7. Helpshift
It can be optimized and marked for its rapid performance and has the best messaging service customer platform that leverages AI and bots. It supplies personalized scalable client services in the mobile application, other digital channels, and websites. It enhances the CSAT and available at a minimum cost to serve customers. The user interface is not matched and is simple to use.
Conclusion
Hence as said above, there is much software available in the market to help out the solution for Help desk issues and it is up to the user to choose his best one.
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