Updated June 30, 2023
Introduction to Freshdesk Alternatives
Freshdesk is robust and gives an end-to-end solution for the enterprise helpdesk and fits itself to the enterprise to make it more reliable. Some business needs small software which is simple and easy to use and has some limitations. The price of this software for one month’s usage varies around $70. The alternative of Freshdesk is built in a very large number across the global internet. The software, which has similar functionalities to Freshdesk, is built to overcome its limitations. The user wants to choose which software fits well to his enterprise, and a few such effective alternatives to Freshdesk are discussed in this article.
Set of Freshdesk Alternatives
Many people want their help desk software to support reports generated according to trends. This article has compiled a few sets of help desk software according to the views of reviewers and voters to their opinion on the best software.
1. Drag
It gives the solution straight to the issue without any pop-up of new websites, logs in, or extra tabs from the team. It represents that every email stands as a task and can be moved and organized between columns and trace all the phases of the workflow.
It is the best way for teams to arrange and manage incoming customer requests straight from the inbox. The fact behind this drag is it operates inside Gmail and effectively reduces the time which is implied in learning and analyzing the new tool. It also manages the task by enabling the helpdesk to handle it inside the same space as a To-Do list and email. It also has some other attractive features, like assigning and delegating the tickets to the team members. It enables us to add notes in tickets so that the working person will act accordingly. Before sending any email, it collaborates with the shared drafts.
It interacts with team members in real-time on live chat and mention with @ if required to mention the concerned person. For any repetitive task, an automated workflow is created. Drag is available as free software for a minimum-sized team, but if the user wants to enjoy its entire benefits, he can opt for $29 or $99 for the entire team. It doesn’t require paying for the individual user as other software does.
2. Zendesk
It is incredible software when it comes to customer support. It is important to the world as it has been used for over a decade. It is very reliable and developed according to the preference of users. The developers analyzed each opinion from the user and implied every plugin accordingly. It is very robust but expensive. It is worth it if the user relaxes his budget in purchasing this software. The software has wide community support and can raise any help request irrespective of time. It is more affordable, but for smaller enterprises, the smaller version of this software requires less investment suits well.
3. LiveAgent
It is a fast-solving software with a knowledge base of type projection and a specific user interface. It can be built inner to the platform enabling the user to get more incorporated services. The package starts from $12 and doesn’t include any interactive features or live chat options. To avail of the benefits of the entire package, it charges around $59.
4. Groove
It works well with email clients and web browsers. From the user mail, the user access reports and tickets to make it easy to retrieve useful information in the right method. Live chat, which is an important feature, makes the user work handy right from social media or websites. The users of the channels look up in the very first place and help to create the top FAQ on their website. It has only one monthly plan that costs around $22 per user to work on all the available features.
5. Dixa
The best feature is direct routing which directs all the user requests to the ablest person available in the field. Regarding channel, it is not available only in mail services but also used for calling. With all the integrated features, the user can integrate his communicating tools for effective purposes, and this package starts from $15 for one month. If the user wants to access the premium plan, he can opt for $49 per person per month.
6. Drift
It makes the easy for the user to buy the business via real-time one-on-one meetings. When the user connects the conversation of Drift from the marketing platform to the website, it generates many qualified leads using bots that books multiple meeting for the sales team to enhance the productivity
7. Helpshift
It can be optimized and marked for its rapid performance and has the best messaging service customer platform that leverages AI and bots. It supplies personalized scalable client services in the mobile application, other digital channels, and websites.
Conclusion
Hence as said above, there is much software available in the market to help out the solution for Help desk issues and it is up to the user to choose the best one.
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