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Very helpful overview. Thank you so much, I've learn so much with this short video overview of schedule model. Everything was easy and simple to understand and all the video was so helpful. I really like chapter 5 example of the project scheduling model, so helpful. Thank you so much!!
TQM Activity and Customers covers how Total Quality Management should be understood. Good overview of all considered aspects within TQM from customer, organization and employee point of view. Detailed discussion on how to reach customer satisfaction and Employee involvement is also discussed in detail.
I found the course to be easy to follow, informative and demonstrate the key aspects of the software package I am required to use for my day to day duties. Being able to do this in my own time has also been vital due to work so being an online course has allowed me to do this around my working life.