ITIL V4 Foundation Training
This ITIL V4 Training Course includes 4 courses with 12+ hours of video tutorials and one-year access.
This ITIL V4 training will help you learn the ITIL 4 Foundation, Service Value System, ITIL Practices, Service Optimization, and Governance and improvement, covering both beginner and advanced concepts to enhance your IT service management skills.
Enroll now and get a FREE Exam Voucher worth $285!
Offer ends in:
What you'll get
- 12+ Hours
- 4 Courses
- One year access
- Self-paced Courses
- Technical Support
- Mobile App Access
- Case Studies
Synopsis
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Courses: 4
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Hours: 12+ hours of video tutorials
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Core Coverage: ITIL 4 Foundation, Service Value System, ITIL Practices, Service Optimization, Governance & Improvement
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Course Validity: 1-year access
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Eligibility: IT professionals, managers, business analysts, and students interested in IT service management
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Pre-Requisites: Basic IT knowledge, computer literacy, and an understanding of business and service management concepts
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What do you get? High-quality video lessons and self-paced learning
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Type of Training: Video Course – Self-Paced Learning
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Software Required: No specific software required
- System Requirement: A computer or mobile device with an internet connection
Content
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MODULE 1: ITIL V4 Training
Courses No. of Hours Certificates Details Brief Overview of ITIL V4 Management and Practices 3h 15m ✔ Details of ITIL V4 Four Dimensions of Service Management 3h 6m ✔ Explanation of ITIL V4 Service Value System and its Components 3h 14m ✔ Introduction to ITIL V4 Service Management Concept 3h 46m ✔
Description
Course Introduction: Welcome to the comprehensive ITIL V4 Training Course. This course is carefully designed to provide a thorough understanding of IT Service Management (ITSM) based on the globally recognized ITIL 4 framework. Whether you are an IT professional, service manager, or business leader, this course offers valuable insights and practical knowledge to help you enhance IT services, drive efficiency, and align IT strategies with business goals.
Throughout this course, you will explore key ITIL 4 principles, including the Service Value System (SVS), four dimensions of service management, ITIL practices, governance, and continual improvement. From fundamental concepts to advanced ITSM methodologies, this course provides you with theoretical knowledge and real-world applications to optimize IT service delivery. By the end of this course, you will be well-prepared to apply ITIL methodologies in your organization, enhance customer satisfaction, and boost your career in IT service management.
Module 1: Brief Overview of ITIL V4 Management and Practices
This module presents learners with the critical aspects of IT service management, including architecture management, information security, change management, and IT service continuity. Participants will explore key service management concepts, such as availability management, capacity and performance management, incident management, asset management, and service configuration. Learners will understand how ITIL practices improve service delivery through real examples and hands-on activities.
Module 2: Details of ITIL V4 Four Dimensions of Service Management
This module gives a clear overview of the four dimensions model, including organizations and people, information and technology, partners and suppliers, and value streams and processes. Learners will analyze the impact of organizational structure, guiding principles, and cloud computing on IT service management. Additionally, they will explore value stream mapping, process optimization, and external factors influencing service management.
Module 3: Explanation of ITIL V4 Service Value System and its Components
In this module, learners will explore the ITIL Service Value System (SVS) and its key components. They will gain insights into value creation, governance models, continual improvement strategies, and automation. Participants will also learn how to implement ITIL guiding principles, measure service management effectiveness, and optimize service delivery using best practices.
Module 4: Introduction to ITIL V4 Service Management Concept
This module provides a foundational understanding of ITIL 4 and its significance in modern IT Service Management (ITSM). Participants will explore the history, structure, and benefits of ITIL 4, along with its core components, such as the service value system and ITIL Practices. They will also gain hands-on experience in value co-creation, stakeholder management, service relationships, and value measurement, ensuring a well-rounded understanding of ITIL principles.
Requirements
To take this ITIL V4 Training Course, you must meet the following prerequisites:
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Basic IT Knowledge: Familiarity with IT concepts and terminology is helpful.
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Computer Literacy: Basic computer skills for navigating online learning platforms.
- Business & Service Management Awareness: Understanding of business operations and service management concepts is beneficial.
Target Audience
The target audiences for the ITIL V4 Training Course are:
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IT professionals looking to enhance their IT service management skills.
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Managers and team leaders responsible for IT operations and service delivery.
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Business analysts and consultants seeking a deeper understanding of ITIL frameworks.
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Students and aspiring ITSM professionals aiming to build a strong foundation in IT service management.
Enroll now and get a FREE Exam Voucher worth $285!
Offer ends in:
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