Introduction to Spiceworks alternative
Spiceworks Alternative is an advanced tool for help desk tasks and network and computer inventory management for the infrastructure and IT department. When it comes to free pack it has some limitations. So it is advised to take the entire package to have network scanning, management, and monitoring, and auto-discovery. Few features when exploring the substitute of Spiceworks should have consideration like mapping of network topology, auto-discovery option to network components, analysis of network component and their network bandwidth, software and hardware license inventory, monitoring the alerts at downtime, reporting on hardware and network issues.
Alternatives for Spiceworks
The alternatives for Spiceworks are SolarWinds, PRTG, WhatsUp Gold, Nagios, Freshdesk and Zendesk
1. SolarWinds
It is a complete-featured infrastructure which has management and monitoring solution and gives a wide range of network performance monitor. Nowadays, NPM has come up with network insights from Cisco to maximize its monitoring, analyze, and map the data from Cisco ASA devices. The NPM features include scanning and mapping of automatic network topology, network devices, and server on inventory management and provides support on Netflow, sFlow, iFlow, and IPFIX. It can be incorporated easily into help desk management software and should be pre-built on notifications and alerts. The notification and monitoring of hardware health check should be enabled. It provides monitoring capabilities on Hyper-V and VMware servers. The features are so wide and they keep on updating both services of NPM and SolarWinds. It persistently emerges with a new offering in network monitoring and management and advanced features in the help desk. If the user wants to integrate the help desk and support team, it uses Dameware, a significant tool to perform remote configuration with extended tech support and troubleshooting services.
2. PRTG
It offers immense options similar to SolarWinds but it is highly flexible with tons of options. In the Flagship product, the Network options enable the user to customize his network map with detailed reports and alerting techniques with around ten built-in types. It can also alert the user with SMS options, EXE files triggers, push notifications in mobile, and so on. The user interface is communicative and user-friendly similar to Spiceworks and supports multiple languages like French, Portuguese, Spanish, German, Japanese, Russian, Dutch, and Simplified Chinese. It offers a hundred free sensors along with a product that can be implemented in the user network system.
3. WhatsUp Gold
It is operated using Ipswitch that offers the same activities as Spiceworks and has more advanced features than that. It is incorporated into mapping tools and Network discovery options into products like PRTG and SolarWinds. It has many features like other products and provides extensive monitoring options like configuration management, VM monitoring, Network analysis, Application performance, and Bandwidth monitoring. The service desk plus solution and OP manager provides maximum flexibility on computers and monitoring components. It provides software solutions to help desk and tech support as well.
The price is quite competitive and has few options to work from out of the box. It ranges IP from fault management to address management. It has a set of the array to maintain the services and network in check. On the other end, if the user is looking for a support software or IT help desk which comes with a package of ServiceDesk Plus and can be deployed on-premises in Cloud. It offers not only advanced features on the tracking of help desk solution but also provides purchase and contract management, hardware discovery, and software asset management.
4. Zendesk
It is the markable leader in the global market on the help desk where it works exceeding Spiceworks in multichannel management. Because in Spiceworks, the ticket of the user is generated through emails or web portal or can be any desktop application. It also supports ticket submission through live chats, Facebook, voice notes, Twitter, or any approved social media. The voice channel is complex here and involves many complete-blown suites of applications with contact centers like Interactive voice responses, automatic call distribution for accepting and managing tickets via mobile phones. Hence it is ideal for enterprises and need functionalities in the contact center with multichannel options and accept the ticket primarily via the same path like email or intranet site and doesn’t include any IT asset management tool and network monitoring. It is also a premium product based on Cloud with price per agent and can be implemented with a starting rate of $5.
5. Freshdesk
It is also similar to Zendesk and based on Cloud with multichannel help desk solution and supports functionalities of the contact center. It also supports logging a ticket via email, Facebook, Twitter, Voice notes, Web portal, and live chat. It can provide in-built app support and offers mobile and desktop applications to their clients through mobihelp. It is a solution that plugs the Android application or existing iOS. It can contact center applications that include monitoring and call recording. It supports the advanced reporting capabilities that enable the manager to cast the requirement of staff, trace the metrics on problem tickets, and find the top performers. It lacks IT asset management capabilities and network monitoring. But it offers free trial packages for teams and extended till three agents. The plan started for $15 per month for one agent.
6. Nagios
Nagios provides a comprehensive suite of tools for IT infrastructure monitoring. It provides a solution to network analysis on monitoring and management along with log monitoring and application monitoring. It supports IT asset management and strong visualization in automated software deployment. It can be extended over the basic network inventory to performance and bandwidth management and offer DB instances like SQL, MySQL. It can support the integration of tickets with third-party software. It can be purchased according to the count of nodes that the user plans to deploy and the basic plan is implemented with a hundred nodes.
Conclusion
Hence, the important alternatives of Spiceworks are briefed and the user can choose the best according to his requirement.
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