Updated July 5, 2023
Introduction to People Capability Maturity Model
The following article provides an outline for People Capability Maturity Model. The PCMM (People Capability Mature Model) is a type of tool which the organization uses to find the critical issues related to the people who work for the organization. The PCCM framework mainly focuses on the company’s human assets and finds the issues related to people. The PCMM tool helps to improve the knowledge set, skill set and motivation of the people so that better work performance can be obtained for the benefit of the organization. The people capability mature model framework manages all the people related processes.
What is PCMM?
- The PCMM is a working framework used for the organization in defining the maturity structure for improving and developing the skill set of people who work within the organization.
- The PCMM framework defines the complete path from starting an initial phase, which includes inconsistent business activities, to a complete, mature phase that includes proper development of skills and working practices to benefit the organization.
- Using the PCMM framework, the organization can benefit from their business activities and find the critical people issues which they face in the organization while doing their working activities.
- The framework guides the organization to develop the people’s skill set, knowledge set and solve all the [people issues for improving the organisation’s business activities.
- The PCMM framework includes the five stages for achieving the goal: the initial level, managed level, defined level, predictable level, and optimizing level.
- All these levels help the organization achieve its desired goals and objectives and compete with other organizations in the market.
Methods of PCMM
In the PCMM framework, five methods help in continuous improvement of the knowledge set, skill set, development of effective methods, and improve the people mindset for the organisation’s benefit. These five methods are 5 maturity level which has its own importance which is used for defining the capability and develop the capability within the organization.
The 5 PCMM maturity level are defined below:
1. Initial Level
This phase deals with inconsistent management. In this stage, there are no defined process areas. At this level, the organization process is ritualistic and inconsistent. The process is disorganized because they are not properly defined and documented, and the organization growth is dependent on individual efforts. The process is not also in the repeatable phase because of not properly defined. The people of an organization have the skill set, but they don’t know how to use them properly for the organization, and they also have a less emotional attachment towards the organization. That’s the main reason for inconsistency in the process that occurred in the working organization.
2. Managed Level
This phase deals with the actual process of people management. In this stage, the managers play a crucial role in developing the workforce practice in the people. They follow different practices like operating performance, staffing, adjusting the compensation to maintain the discipline and acquire the managed level. All these activities are performed repeatedly by the manager to be done, which could be beneficial for the organization.
The organization set certain goals, objectives that every person who works for the organization needs to meet and work with full efficiency. All these practices are done at the unit level, and the organization handles the performance and the skill set for developing this capability in the people. All the process areas which are included in the managed level of the PCMM framework are training development, work environment, performance management, staffing, compensation, and communication coordination within the organization.
3. Defined Level
The defined level is the third phase of the PCMM framework, and this phase deals with the process named competency management. The aim of this stage is to develop the competency skills in the organization so that it can work well so that the organization can compete with other organizations for better business activities. The organization has a role in maintaining a proper workforce so that it can achieve competency and do proper business activities within the organization.
The workforce competency includes the strategic workforce competency and improved workforce competency. In strategic workforce competency, it includes the activity which can benefit both present and future business activities. The improved workforce competency is beneficial for the organization as it can be important for the betterment of the skill set and practices involved in the organisation’s business activities. And in this level, the organization of the proper documentation defines the standards and integrates the process for achieving its business objectives.
4. Predictable Level
The predictable level is the fourth phase of the PCMM framework. At this level, the organization handles the capability, which is developed in an earlier phase so that it can achieve its working requirements. At this level, the organization develops enough skill set to handle the performance of the business activity and manage the working capacity within the organization.
As the capability is developed, the organization can predict the capability and working capacity as the competency methods have been done in an earlier phase. The prediction of capacity will help the organization and help to better business activities within the organization.
5. Optimizing Level
The optimizing level is the last phase of the PCMM framework. In this stage, the whole organization is more focused on the continuous improvement of business activity in the organization. Continuous improvement, it can benefit both the working groups and individuals and maintain the working efficiency within the organization. In this stage, the organization looks at the results of all other stages so that improvement can be done in that business activities, which can be beneficial for the organization.
Conclusion – People Capability Maturity Model
The PCMM framework plays a crucial role in all type of organization. The system helps to find the critical people issue and help achieve the organisation’s set objectives and goals. It helps to maintain the working environment, which helps to perform the business activities efficiently and can be beneficial for the whole organization.
This is a guide to People Capability Maturity Model. Here we discuss the introduction, what is PCMM? and methods, respectively. You may also have a look at the following articles to learn more –