Overview of ITIL Managed Services
Information technology is now days prevailed in every sector, without the IT no company is able to run because everything is based on it. ITIL an acronym for “Information technology infrastructure library”, which is helpful for the business to align the IT services. This ITIL is basically the set of procedures, tasks and other programs that are not pro-organizational but are necessary to set up the basic structure and strategy for the organization. In this topic, we are going to learn about ITIL Managed Services.
All the work related to the online work in the organizations and other software which are used are based on ITIL. So this is one of the most used systems across the world. In the era of 80’s the UK government’s Central computer and telecommunications Agency (CCTA) develop the set of procedures and norms to make equilibrium between the public and private sector which later widespread as ITIL. With the passage of time, many changes have occurred in the ITIL, in 2011 a new version of ITIL is introduced in the market.
General Managed Services
There are so many services which are managed by the ITIL, so we will discuss some services here:
1. Strategy Management
A strategy is an initial step to start the project, which means to draw a rough outline that how the project will proceed and what are the essential parameters which should cover in the project. ITIL helps a lot in this particular step and makes the strategy as the requirement of the user which saves time and resources both.
2. Project Management
When the strategy is finalized, another major task is project management which comprises with the duties like manpower management, time-bound goals, error eradication, etc. so all these internal tasks are so hectic, but ITIL makes them user-friendly and helps the user.
3. Supplier Management
It is the essential task in every project, because when the project is completed and now the delivery or supply is in queue, so it is the responsibility of the manager to smoothly supply the project to the owner, so ITIL makes this task simple and helps the manager to deliver the project to the right owner in the given period of time.
4. Security Management
This is very important that the project which is under process should remain safe from the virus and other theft and spying activities, so ITIL secures the project with its enhanced features like auto debugging and anti-viruses which provide the safeguard to the project.
5. Financial Management
It is a very hectic task to manage the financial affairs related to the project because everything is based on it from the purchase of equipment for the project till the supply, so even a small mistake may cause the blunder. So to get removal from any error in the accounts, ITIL provides the financial management service as well which estimates the project cost and other expenditure and gives the total sum to the user.
6. Manpower Management
As far as manpower management is concerned it is the most important factor for every project because this is very necessary to have the idea that how many persons are required for the project and what capabilities are required in them. So manpower management facility is also provided by the ITIL, which formulates the chart according to the work requirement and helps the manager to find the best person suitable for the job.
7. Relationship Management
Here Relationship basically deals with the employer-employee relationship in the industry and this is improved when employee work with full zeal and also the employer motivate them, so ITIL helps in this parameter by providing a direct chat and video conferencing mechanism so that there is a direct link between both the ends.
8. Business Management
Everything in the industry is based on the demand and supply of the commodities and that’s what business is, so every company wants to enhance its profit by any means so ITIL is a tool which is there for the industries to get this fulfilled.
9. Service desk
A service desk is the wing of an industry which handles all the dispute regarding the product and also hear the grievances of the customer and tries to resolve these, the main agenda to set up the service desk is to enhance the customer experience, so ITIL is there is the service desk computer which provides the platform to resolve these problems.
10. Technical Management
Technical management is the area where the daily issues including the computer update, software update, and allied activities are performed, so ITIL help also in this way as well.
11. Reports
This is very important to send the updated report to the upper hierarchy or bosses about the work, so that they got the idea that how the projects are going on, so this particular thing is also settled by the ITIL, because making report and send it to the concerned authorities all that features are provided by it.
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Conclusion:
The services we just had discussed are the few managed service which is provided by the ITIL, and there are other numerous services there. So the Information technology infrastructure library (ITIL) is very helpful for every sphere and for any industry because its unique features and tools are so helpful to make work easy and to complete work on time. If we talk about the different editions of the ITIL, so the ITIL 4th edition is a little bit good than the other editions due to its enhanced features and simple tools.
But still, now there is a need for an update in ITIL because with time, the requirement of companies are changed and also the risks are also increased in information technology, so ITIL should be empowered with the features which remove these fears. The information technology sector is now capable enough to tackle any type of problem so all these things are possible which are suggested above. This remains to be seen how these problems and fears are tackled by the ITIL engineers and what they implement in it.
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