Introduction to Scenario Interview Questions
In every job or industry, there are a certain set of opportunities and challenges that employee needs to face. So, the employers first assess the employee before hiring and in that case scenario, interview questions are used. The scenario interview questions help the employers to test the mental state of employees and how they think in that particular question. By this, the hiring process can become easy to select appropriate employees for the organization. Whenever in an organization, the hiring process is done the employer is asking about the situational interview questions.
The scenario interview questions are used to test that how he will react in real-life scenarios when working for the organization. By this the person through the process can be assessed, problem-solving skills can be tested, and can also assess communication skills and self-management. As the employer can ask any type of scenario questions the person can train himself by using the STAR (Situation, Task, Action, and Result) model. This model can help the person to better prepare for scenario questions. The first thing any person needs to do is think of the challenges and obstacles faced in college and school time. Then using the past experience break down in the STAR model.
Part 1 – Scenario Interview Questions (Basic)
In the below section some of the examples of scenario interview questions are given:
Q1. In a situation in which you have made some mistake and no one sees you while doing the mistake what will you do? Would to accept the mistake or will let go of the things and focus on Project Activities?
According to me, accepting of mistake is the perfect solution and taking responsibility for the mistakes committed and then improve by the mistake is a good thing. The person can learn from the mistakes and try to not repeat them in the future. When I was working in any restaurant, I accidentally make the drink wrong and serve it to the customer. When I realized my mistake, I went directly to the customer and manager and apologize to them. My manager was proud of me that I accept my mistake.
Q2. In any situation, you are given a task that you have never done in the past, what will you do?
In my previous organization, I was a marketing guy and my manager told me to arrange a digital marketing campaign that I have never done. I asked my manager to not give me this task as I have no clue about this task and can’t able to lead the campaign. But then I take the job and research a digital campaign, ask other employees who have experience in it and then launch a digital campaign that was successful also. By this, I add one more skill to my skill set.
Q3. Give me the information about that time when you were failed and then how do you Overcome that Failure?
When it was working as an account manager in my previous organization, I met with one of the big clients and due to that excitement, I promised an unrealistic deadline. But as we don’t have appropriate resources and the timeline was inappropriate, we didn’t finish the task and at last, we lose the client. Then immediately I went to the client and take all the responsibility and explain everything to them. They were convinced and were ready to give me another chance. This time I didn’t do any mistakes and complete the task within the deadline. From this learned never to make any decision that can end up creating definite failure.
Q4. Tell me one important decision you have taken in your previous organization.
I was in the customer support team and one customer called at that time. And he wants to talk to the manager but my manager was on another call and that customer was angry with the service. So I decided to give a refund and that customer was then satisfied. When my manager gets to know about my decision he was proud of me that how peacefully I handle that customer.
Q5. Tell me When you get Scolded by your manager and then how do you react?
I was told to make a presentation and my manager told me to add visual graphics to it but I overlooked his advice and try to do my own stuff. And when he reviews the presentation I was criticized for my work and when he added visual graphics in the presentation it was looking more professional. After that, I realize my mistake and accept my mistake.
Part 2 – Scenario interview Questions (Advanced)
Let us now have a look at the advanced Interview Questions.
Q6. Tell me when you get upset because of your colleague or manager?
I and my colleague were assigned a group project and I finish my work within the deadline but he didn’t finish his stuff and because of him I was also scolded by my manager which makes me upset as because of him my image was also sacrificed.
Q7. How you Convince other People to do the Work?
Answer: I always choose the right people for the right work and try to give benefits of that work if they will do. By seeing the benefits everybody get convinced to take that work and finish that work.
Q8. If your manager assigns you some work and you think it is not possible within the assigned deadline what will you do?
Answer: First I will listen to all the stuff that my manager is saying and after that, I will analyze the work and if it is not possible I will immediately inform my manager that the deadline is unrealistic and change the deadline if possible.
Q9. Tell me how you do work under pressure?
Answer: I think the pressure situation extracts best from me. In the pressure situation, I do my best as I am more focused and more prepared when I work in the pressure situation.
Q10. Tell me how you Handle the Challenge?
Answer: I was assigned the work and I was having no clue about the work that I was assigned. But I prepare my mind to face this challenge. I managed to do the work by taking help from my fellow team members and somehow manage to do that work within the deadline.
The scenario-based questions are majorly used for assessing the mental state of the employee and how strong the employee is in thinking for any problems. By putting these questions, the employer can know that how the employee will react in the situation when he will encounter in the organization.
This is a guide to a List of Scenario Interview Questions and Answers so that the candidate can crack down on these Interview Questions easily. Here in this post, we have studied top Scenario Interview Questions which are often asked in interviews. You may also look at the following articles to learn more –