About Total Quality Management (TQM)
TQM is a completely structured, comprehensive, and organization-wide approach taken towards organizational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product. The aim is to continuously induce quality at each and every step of the organizational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers’ norms to refine still further.
TQM is different for each and every organization and is mostly linked to the manufacturing industry, but can be successfully applied to any other industry or organization. It also conforms to the various international quality standards such as the ISO 9000 family of standards.
First implemented by Western Electric Company by Joseph Juran, TQM was first invented as a wholesome statistical quality control method by Walter Shewhart, while he worked at the Bell Telephone Laboratories in 1923. This technique was later implemented by the Japanese industry with the intervention of W. Edwards Deming, who is viewed as the father of quality control all over the world.
With these introductions to the world of quality management, the industrial sector burst open into a quality forum in the 1980s and there was slight of a quality movement taking place across the globe. Industries scrambled to improve their stance on the market by increasing productivity and quality with considerably lower budgets. The “more from less” mantra took serious precedence and TQM was hailed as a go-to technique for the manufacturing sector. Producers could see that the profitability of organizations rose dramatically and forced high number of sales and great margins of customer satisfaction.
What is Quality?
In terms of business, engineering, and manufacturing setups, quality can be described as either the inferiority or superiority of a product, service, process, or output. If a product, service, process, or output fails to fit into the purpose it is slated to achieve, we can deem them as low on quality. On the other hand, if the purpose is met with and the parameters are checked successfully, we can deem the product, service, process, or output as high on quality. Quality is a very subjective element within businesses and in order to keep the lid tight on the direction that quality points out to, we need to have fix adherence parameters and principles created to keep a check on quality at every stage of the workflow.
Addressing these concerns are quality management (quality control and quality assurance) systems and techniques that can help you align your business goals to the quality desired and outputted; TQM is one of them.
Conducting TQM at your organization is probably the best decision your organization has ever taken, as it can be a totally life-changing experience for the organization, its employees, the management, the board, and even the customers it caters to. TQM when set in action undergo a series of 4 sequential phases: plan, do, check, and act (or, the PDCA cycle).
- Plan – In this phase, the problem to be addressed is correctly defined and the necessary, relevant data is collected in a bid to find out and analyze the root cause of the problem at hand.
- Do – In this phase, after the root cause is found out, a solution is concluded and developed to be implemented. Success metrics are decided and put into place, and the effectiveness meter is set in motion to determine the success of the solution.
- Check – In this phase, the results that are yielded from the success metrics with a simple, yet thorough before-and-after comparison of the data.
- Act – In this phase, the results of success are documented and published to inform others about different changes in the process. Other problems are also kept in mind and these documentations addresses them in the following PDCA cycle.
TQM is a versatile quality management approach that can be integrated with many other project management approaches in the market, to be able to yield desired results under the scales of performance, productivity, and quality. TQM can be readily put into collaborations with the following techniques, methodologies, and approaches to find the perfect blend of quantity and quality:
- TQM with Continuous Improvement
- TQM with Statistical Process Control
- TQM with various quality improvement techniques, such as Ishikawa, Pareto charts, run charts, etc.
- TQM with Six Sigma
- TQM with Lean
- TQM with Quality Circle
Each of these collaborations/integrations will be discussed in this training course.
Overview of Total Quality Management – In this section, you will be introduced to the wonderful world of quality and its elements. Learn the importance of quality planning and how you will undergo these planning tasks put in front of you.
Quality Philosophies – There are a string of noted individuals who put quality on the map when it comes to industries and businesses. In this section, you will be able to dive into the world that captures these individuals stating their various theories and ideologies for quality and quality management. Right from W. Edwards Deming, Joseph Juran, Genichi Taguchi to Walter Shewhart and Phil Crosby.
TQM Activity & Customer Satisfaction – TQM revolves around the concept of customer satisfaction, and it is this customer satisfaction that drives its principles and basic motor functions. Learn more about TQM Activity and the way customer satisfaction is looked at from a quality management perspective.
Continuous Process Improvement in TQM – In this section, you will have an opportunity of understanding the methodology of continuous improvement from a qualitative perspective. Understand relationships with suppliers and ways and means of improving them as well as process improvement.
Statistical Process Control in TQM – Toyota undertook a special and unique quality management of statistical process control (SPC), which eventually succeeded in organizations as a quality process called Six Sigma—one of the leading quality management framework out there. Process the integration between these two giants to address quality concerns in your organization.
Quality Improvement Techniques in TQM – In this section, you will be taken onto a quality road where you will discover the different techniques used for the purpose of quality improvement, including Pareto charts, Ishikawa (or, fishbone diagrams), scatter plots, run charts, and brainstorming. All these techniques are used for initiating quality and quality processes within the organizational structure.
TQM Tools – Learn all about the various tools that TQM uses such as benchmarking, total productive maintenance (TPM), quality function deployment (QFD), and failure mode effects analysis (FMEA).
What Are the Requirements/Prerequisites for this Online Training?
TQM aims at bringing complete and the ultimate quality management to different industries, and to learn about these techniques and the entire framework encapsulated by TQM, the course will need the following things from you:
- Basic computer knowledge
- Knowledge of software functioning
- Basic knowledge of different industry processes and quality
- Basic knowledge of project management
- Never-ending passion to learn
This online training extends the scope to different aspects of different job roles involved directly in the production line. This course aims at enhancing the knowledge already possessed as well as helping individuals who are new to quality and its techniques. The following list encompasses an exhaustive list of individuals for whom this training will be a great experience:
- Students interested in management of quality
- Professionals in the project management paradigm
- Quality Analysts
- Quality Executives
- Quality Managers
- Product Managers
- Product Owners
- Project Managers
- Project Sponsors
- Production Managers
- Business Analysts
- Customer Support Managers
- Various Team Leaders
- Anyone who wants to learn and understand the concepts of quality and apply them in their professional lives
FAQs – General Questions
- What is this training course all about?
In this course, you will learn everything you need to know about quality as an important entity towards a successful business or organization. Total Quality Management (TQM) will be introduced to you, and you will learn all the different facets to this quality management technique, in a view to help you with gaining enough knowledge to either step onboard into the world of quality or to understand the ways in which you can bring about a change in the way quality is dealt with at your workplace. Learn the application of these techniques and learn how TQM when applied in an industrial setup will give you the required results.
- What will I receive on successful completion of this course?
EduCBA will accolade your successful completion with a verifiable certification of completion, which can be used as a feature in your resume.
- How long is this training course?
This training course is self-paced, and you will be able to take the course as per your convenience and leisure. As you enroll with us, please read the fine print and T&C for the courses you’re entitled to take.
- Do I need to have any kind of certifications to take this course?
No. You don’t require any certifications or prior quality management knowledge to get started with this course. This is an intermediate course and will require you to have basic knowledge of project management to understand the applications and applicability of TQM.
I believe eduCBA to be the next big and upcoming online training platform, especially for project management. The facilitator provided really good content and study materials and the videos are amazing. The customer support team is also extremely responsive and warm to talk to. I took this course up after reading the reviews and now I understand why they said what they said. Great experience and it is totally recommended to take this course up from eduCBA. Thanks to the team at eduCBA! Making work easy.
My manufacturing unit was undergoing a total quality revamp using TQM. I wasn’t aware about this concept up until the implementation started taking place. I knew I had to take up a course to understand these concepts better. A colleague recommended that I visit the educba site and check the TQM course there. Next thing I know I enrolled and went ahead with the course. I got to know so many thigns and was an active participator in the implementation at office. My senior manager was very happy to see me undertake this course and applauded my proactive approach towards change and implementation. Quality and quality management was never this clear.
Simply yet another amazing course by EduCBA. The experience was amazing and the learnings I know have are a lot. The application of TQM wasn’t very clear to me before. But now it’s crystal clear. I would like to thank the team at EduCBA for providing students and professionals with a chance to make a difference in quality management.
I am a quality analyst working at an MNC and I wanted to understand more about TQM. This course by eduCBA was recommended by my manager and it helped me a lot with understanding this. Since I now have more knowledge about quality management and the different techniques, I find work and taking up additional responsibilities easier as I know the application of these tools and techniques. Great course! Highly recommended!
Quality is a vast and ever-growing field in the industrial and business sector in the global economy. Organizations and businesses strive to induce high levels of quality at every stage of the process the products, services go through. This course addresses this need for quality and quality management techniques offered by TQM. With this course, you will be able to:
- Open a plethora of different job opportunities as your knowledge base is now extensive.
- You will be able to help the company raise its quality expectations, thus, putting it out there on the map.
- Knowing the tricks of quality can expose you to a great, vast expanse of the different industries of the world. You will never be lost.
|Where do our learners come from?|
|Professionals from around the world have benefited from eduCBA’s TQM – TQM Applicability in Industries courses. Some of the top places that our learners come from include New York, Dubai, San Francisco, Bay Area, New Jersey, Houston, Seattle, Toronto, London, Berlin, UAE, Chicago, UK, Hong Kong, Singapore, Australia, New Zealand, India, Bangalore, New Delhi, Mumbai, Pune, Kolkata, Hyderabad and Gurgaon among many.|