Learn from Home Offer
Customer Relationship Management: CRM Basics 101 to Advanced
8+ Hours of HD Videos
2 Mock Tests & Quizzes
Verifiable Certificate of Completion
* One Time Payment & Get Lifetime Access
What you get in this Customer Relationship Management: CRM Basics 101 to Advanced?
Course Completion Certificates
Mobile App Access
About Customer Relationship Management: CRM Basics 101 to Advanced Course
|You get access to all 3 courses & 2 Mock Tests
|9+ Video Hours
|It covers various concepts like CRM, customer relation matrix, strategic aspects, operations, and analytics. It also explores benefits, strategic planning, and tools like SWOT and PESTLE analysis, offering a comprehensive understanding from basic to advanced levels.
|This Customer Relationship Management Course is for sales, marketing, customer service, and business management professionals. However, individuals interested in learning CRM methods and strategies can also enroll.
|Having a basic understanding of business concepts is advantageous, although prior experience with CRM systems is not necessary.
|What do you get?
|Certificate of Excellence for all 3 courses
|Course Completion Certificates
|You will get certificates with a unique link for each course upon completion. You can add these links to your resume or LinkedIn profile to show your skills in managing customer relationships.
|Type of Training
|Video Course – Self-Paced Learning
Customer Relationship Management: CRM Basics 101 to Advanced Course Curriculum
MODULE 1: Essentials Training
Courses No. of Hours Certificates Details Customer Relationship Management 4h 39m ✔ Customer Relationship Management - Case Study #1 2h 14m ✔ Customer Relationship Management - Case Study#2 2h 27m ✔
MODULE 2: Mock Tests & Quizzes
Courses No. of Hours Certificates Details Test - Test Series On Customer Relationship Management Test - Complete Assessment On Customer Relationship Management
Certificate of Completion
To take this Customer Relationship Management Course, you must meet the following prerequisites:
- Basic Computer Skills: A basic understanding of computer systems and internet navigation will be helpful.
- Marketing and Sales Knowledge: Familiarity with basic marketing and sales principles can be helpful as CRM often intersects with these areas.
- Database Knowledge: Basic knowledge of databases, data structures, and data management concepts can be beneficial.
Target audiences for the Customer Relationship Management Course are:
- Individuals working in sales, marketing, customer service, business development, and account management roles.
- Salespeople can benefit from CRM training to learn how to track leads.
- Employees working in customer service can learn how to use CRM systems to improve customer satisfaction.
- Job seekers interested in roles related to customer management can apply to this customer relationship management course.
Customer Relationship Management: CRM Basics 101 to Advanced FAQs – General Questions
How will this Customer Relationship Management course help me understand customer behavior and preferences?
The course covers customer behavior analysis and using CRM tools to track and understand customer preferences. You will get insights into customer interactions that will help you to understand strategies for better customer engagement.
Can I expect to learn how to implement and optimize CRM systems for businesses?
Yes, the course guides you through CRM system implementation and optimization. You will earn to set up databases, manage customer information, and leverage CRM tools to enhance customer satisfaction.
Will the course explore strategies for using CRM data to personalize customer experiences?
The course delves into using CRM data to create personalized customer experiences. You will understand how to leverage customer insights to tailor products, services, and marketing campaigns.
Can I apply CRM techniques to improve sales and customer support processes?
Yes, the course provides techniques for improving sales and customer support processes through CRM. You will learn to manage workflows, leads and improve customer service using CRM tools.
I really enjoyed this course. It was well structured, the lay out was good and the content was easy to follow. It fulfilled my training needs and I would recommend it to others without hesitation.
Amazing First Sashay with Customer Analytics
If you’re looking to dipping your toes into customer analytics, this course is a good first start. It provides the foundation knowledge for customer analytics from mapping out the customer lifecycle and drilling down on what needs to be down per phase of said lifecycle. Need to note that the course explains from a bank / financial service standpoint, though this I feel allows the course to explain the concepts better instead of not having any examples at all.
Great learning experience
Eddie Romario Carvalho
Being my first course at eduCBA, it has helped me gain knowledge about a subject which I am yet to start. This course will prepare me better when I ultimately take up the course. The video tutorials and explanation with examples provides a boost to the mental imagination. A great course indeed.
This is a great course that explains how customers relate directly with the different company departments and how each department relate to the vision of the company to satisfy the customers, I like the fact that the course its given with the assumption that the business its moving towards customer centric vision, and how customer analytics will be the key to success.