CRM Customer Relationship Management
Specialization | 3 Course Series
This CRM Training includes 3 courses with 8+ hours of video tutorials and One year access. This course will help you gain skills related to customer service so that you learn all aspects of customer service and management. It takes you through strategies that can be deployed to identify the customer needs and cater to them. It will serve as a guide as to how organizations can build and maintain strong relationships with their customers.
Offer ends in:
What you'll get
- 8+ Hours
- 3 Courses
- Course Completion Certificates
- One year access
- Self-paced Courses
- Technical Support
- Mobile App Access
- Case Studies
Synopsis
- Courses: You get access to all 3 courses, Projects bundle. You do not need to purchase each course separately.
- Hours: 8+ Video Hours
- Core Coverage: This course is about the practical attributes of customer relationship management. The course will take you through the CRM framework and techniques.
- Course Validity: One year access
- Eligibility: Anyone serious about learning Customer Relationship Management
- Pre-Requisites: Basic Sales & Marketing knowledge
- What do you get? Certificate of Completion for each of the 3 courses, Projects
- Certification Type: Course Completion Certificates
- Verifiable Certificates? Yes, you get verifiable certificates for each course with a unique link. These link can be included in your resume/LinkedIn profile to showcase your enhanced skills
- Type of Training: Video Course – Self Paced Learning
Content
Description
Customer relationship management is the set of all practices, methods, and techniques that an organization deploys when dealing with its customers. The purpose of CRM is to help the organization improvise its division of customer service so that it is able to retain its existing customer base and also attract new customers thereby increase revenues. There are different customer relationship management tools that help you manage and provide effective services to your customers such as Salesforce, Infusionsoft, Team support, and such others.
Sample Certificate
Requirements
- The course is designed in such a manner that anyone who has the desire to learn about customer relationship management can get enrolled for this course. Therefore, there are no specific pre-requisites for this course.
Target Audience
- The course can be opted for by the following audiences:
- Students keen on learning the subject
- Scholars in customer relationship management, marketing, sales, management, commercial, and finance stream
- Persons working as an industry, business, and functional analysts.
- Chartered Accountants, CFAs and, other professionals relating to functions such as customer relationship management, digital marketing, marketing, corporate strategy, operations, sales, business development
- Business owners who want to acquire the skills of customer management.
Offer ends in:
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