Mastering CRM Systems
Specialization | 9 Course Series
This CRM Training Certification includes 9 courses with 60 hours of video tutorials and One year access. You get to learn how to use the best CRM software in the industry such as Salesforce CRM, Zoho CRM, Bitrix CRM, Agile CRM and Creation of Basic CRM.
Offer ends in:
What you'll get
- 60 Hours
- 9 Courses
- Course Completion Certificates
- One year access
- Self-paced Courses
- Technical Support
- Mobile App Access
- Case Studies
- Download Curriculum
Synopsis
- Courses: You get access to all 9 courses, Projects bundle. You do not need to purchase each course separately.
- Hours: 60+ Video Hours
- Core Coverage: Salesforce CRM, Zoho CRM, Bitrix CRM, Agile CRM and Creation of Basic CRM by using Microsoft Excel VBA and SQL Express
- Course Validity: One year access
- Eligibility: Anyone serious about learning CRM and wants to make a career in this Field
- Pre-Requisites: Basic knowledge about Marketing would be preferable
- What do you get? Certificate of Completion for each of the 9 courses, Projects
- Certification Type: Course Completion Certificates
- Verifiable Certificates? Yes, you get verifiable certificates for each course with a unique link. These link can be included in your resume/Linkedin profile to showcase your enhanced CRM skills
- Type of Training: Video Course – Self Paced Learning
Content
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MODULE 1: SalesForce|Zoho|MS Dynamics|Bitrix|
Courses No. of Hours Certificates Details Zoho CRM System Administrator Training 5h 35m ✔ CRM Software - Cloud Based CRM Training 5h 2m ✔ Complete Guide to SalesForce CRM 5h 38m ✔ Microsoft Dynamics 365 CRM Tutorials 3h 14m ✔ Bitrix24 CRM Training 5h 12m ✔ -
MODULE 2: Agile|Salesforce|VisualForce|Excel
Courses No. of Hours Certificates Details Agile CRM Training 5h 6m ✔ Projects on SalesForce - App Logic and Interface 7h 2m ✔ Project on SalesForce - VisualForce 3h 49m ✔ Creation of Basic CRM using MS Excel & VBA 3h 49m ✔
Description
Welcome to the Mastering CRM Systems course, where you'll embark on a comprehensive journey to become proficient in Customer Relationship Management (CRM) systems. In today's competitive business landscape, effectively managing customer relationships is paramount for success. This course is designed to equip you with the knowledge and skills needed to navigate and leverage various CRM platforms efficiently. Through a series of engaging lectures, practical tutorials, and hands-on projects, you'll explore a range of CRM systems, including Zoho CRM, SalesForce CRM, Microsoft Dynamics 365 CRM, Bitrix24 CRM, and more. Each section of this course is meticulously crafted to provide you with a deep understanding of CRM concepts, functionalities, and best practices.
Whether you're a seasoned CRM administrator looking to expand your skill set or a newcomer eager to enter the field of customer relationship management, this course caters to learners of all levels. By the end of this course, you'll emerge with the expertise to administer, customize, and optimize CRM systems to meet the unique needs of your business or organization. Join us on this exciting journey as we delve into the world of CRM systems and empower you to master the tools that drive customer engagement, retention, and growth in today's digital age.
Section 1: Comprehensive CRM System Training
Zoho CRM System Administrator Training (5h 35m)
This course provides in-depth training on Zoho CRM administration, empowering learners to effectively manage and optimize Zoho CRM for their business needs.
CRM Software - Cloud Based CRM Training (5h 2m)
Participants explore cloud-based CRM solutions in this course, learning about their features, functionalities, and implementation strategies for effective customer relationship management.
Complete Guide to SalesForce CRM (5h 38m)
Covering SalesForce CRM comprehensively, this course guides learners through its setup, customization, and best practices for maximizing productivity and efficiency.
Microsoft Dynamics 365 CRM Tutorials (3h 14m)
In this tutorial series, participants learn the ins and outs of Microsoft Dynamics 365 CRM, including setup, customization, and integration with existing systems.
Bitrix24 CRM Training (5h 12m)
Participants gain insights into using Bitrix24 CRM effectively, exploring its unique features and capabilities to streamline customer relationship management processes.
Section 2: Advanced CRM Training and Projects
Agile CRM Training (5h 6m)
This course introduces Agile CRM methodologies, teaching participants how to apply Agile principles to enhance customer relationship management processes.
Projects on SalesForce - App Logic and Integration (7h 2m)
Through practical projects, learners delve into SalesForce CRM, focusing on app logic, integration, and advanced functionalities to optimize CRM performance.
Project on SalesForce - VisualForce (3h 49m)
Participants engage in a project-based learning experience to develop proficiency in VisualForce development within SalesForce CRM, enhancing customization capabilities.
Creation of Basic CRM using MS Excel & VBA (3h 49m)
In this project-oriented course, learners build a basic CRM system using Microsoft Excel and VBA scripting, gaining practical experience in CRM principles and customization techniques.
Sample Certificate
Requirements
- Basic Computer Skills: A fundamental understanding of using computers, including navigating software interfaces, managing files, and utilizing web browsers, is essential.
- Familiarity with Business Concepts: Some familiarity with business principles, such as sales, marketing, and customer service, will facilitate your understanding of CRM concepts and applications.
- Internet Access: Access to a reliable internet connection is necessary to participate in online lectures, access course materials, and engage in hands-on exercises.
- Willingness to Learn: An open mind and a willingness to learn new concepts and technologies are crucial for success in mastering CRM systems.
- Access to CRM Platforms: While not mandatory, access to CRM platforms like Zoho CRM, SalesForce CRM, or Microsoft Dynamics 365 CRM for hands-on practice is beneficial.
- Basic Spreadsheet Skills: Basic proficiency in spreadsheet software, such as Microsoft Excel or Google Sheets, will be helpful for certain sections of the course.
- Time Commitment: Dedication to investing time in watching lectures, completing assignments, and practicing CRM tasks is essential to grasp the course content effectively.
- English Proficiency: Since the course materials are presented in English, a basic understanding of the English language is necessary to comprehend lectures and instructions.
Target Audience
- CRM Professionals: Individuals already working in the field of customer relationship management who seek to enhance their skills, stay updated with the latest CRM technologies, and advance in their careers.
- Sales and Marketing Professionals: Sales representatives, marketing managers, and business development professionals looking to leverage CRM systems to streamline their processes, improve customer interactions, and drive business growth.
- Small Business Owners and Entrepreneurs: Owners of small businesses or startups who wish to implement CRM systems to better manage customer relationships, track sales activities, and scale their operations effectively.
- IT Professionals: IT professionals interested in CRM system administration, customization, and integration as part of their job responsibilities or career development goals.
- Students and Graduates: Students studying business, marketing, sales, or IT-related disciplines who want to acquire practical skills in CRM systems to increase their employability and career prospects.
- Professionals in Career Transition: Individuals transitioning to roles that involve CRM management or implementation, seeking to acquire the necessary skills and knowledge to excel in their new positions.
- Consultants and Freelancers: Consultants, freelancers, or digital marketers who offer CRM-related services to clients and want to expand their expertise and service offerings.
- Anyone Interested in CRM: Individuals with a general interest in CRM systems, technology enthusiasts, or lifelong learners looking to broaden their knowledge and stay current with trends in customer relationship management.
Course Ratings
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It is a long course that goes in very small details about each aspect of the Saleforce CRM platform. The level its basic and it is very descriptive, overall the speaker seams to have a lot of knowledge on the program and he tries to relate the course with small business, overall it does the job explaining Salesforce.
Jorge Dominguez