EDUCBA

Home ITIL® 4 Foundation in IT Service Management

ITIL® 4 Foundation in IT Service Management

The ITIL 4 Foundation presents a complete operating model for developing, providing, and enhancing technology-enabled goods and services. ITIL 4 foundation gives you a solid understanding of the structure, fundamental ideas, and terminologies used in the ITIL 4 service lifecycle. After completing this ITIL certification, you will comprehend how ITIL 4 changed to incorporate contemporary technologies, operational procedures, and critical ideas in a service management framework.

Pricing includes:

PeopleCert Exam Certification Vouchure

Official PeopleCert courseware

Partner With:

  • 4.5
  • 542 ratings

Key Features

17+ Hours of On-Demand Self-Paced Learning
19 PDUs for self-paced learning
Lifetime access to high-quality self-paced eLearning content curated by industry experts
Lifetime Access to On-Demand Courseware
Get 1 Complimentary Bundle Course from EDUCBA
24x7 learner assistance and support
Exam Fee Included in Course Fee

Our ITIL® PeopleCert
course is partner with Axelos

Details On Request

Enquire Now
*Please provide your correct email id.

Overview

In order to comprehend and enhance an IT-enabled business, the ITIL certification introduces students to ITIL V4 Certification, the most recent version of the ITIL 4 certification. You will gain an understanding of the ideas, terminologies, best practices, and procedures used in the ITIL 4 lifecycle through this ITIL V4 certification training.

Curriculum

  • Introduction
    • Introduction to ITIL V4 Foundation
    • Components and Basic
  • Key Concepts of Service Management
    • Value and value Co-Creation
    • Organization and Service provider
    • Service Consumer and Other Stakeholders
    • Products and Services
    • Service Offerings
    • Service Relationships
  • Four Dimensions of Service Management
    • Value Outcomes
    • Warranty
    • Dimensions of Service Management
    • Organizations and People
    • Information and Technology
    • Cloud Computing and ITSM in Modern World
    • Partners and Suppliers
    • Value Streams for Service Management
    • External Factors
  • ITIL Service Value System
    • SVS Components
    • Purpose and Structure of SVS
    • Organizational Agility and Organizational Resilience
    • Opportunity and Demand
    • Guiding Principles
    • Agile and Devops
    • Focus on Value
    • Start where you Are
    • Progress Iteratively with Feedback
    • Collabarate and Promote Visibiliy
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimize and Automate
    • Governing Bodies and Governance
    • Governance in the SVS
    • Service Value Chain
    • Practices and Value Stream
    • Agile ITSM
    • Value Chain Activity-Plan
    • Value Chain Activity-Improve
    • Value Chain Engage
    • Value chain Design and Transition
    • Value Chain Obtain Build
    • Value Chain Deliver and Support
    • Continual Improvement Intro
    • CI What is the Vission
    • CI Where are we Now
    • CI Where Do we want to Be
    • CI How Do we Get There
    • CI Take Action
    • Did we Get There
    • CI How Do we Keep the Momentum Going
    • Continual Improvement and Guiding Principles
    • Theory of Constraints
    • ITIL Management Practice
    • ITIL Management Practice Continue
    • High Velocity Service Delivery
  • ITIL Service Management Practice
    • Intro to Architecture Management
    • Contribution of Architecture Management to Value Chain
    • Architecture ManagementValue Chain
    • Intro to Contribution Improvement
    • Continual Improvement Register
    • Contribution of the Value Chain to Continual Improvement
    • Intro to Security Management
    • Security Management-Contribution to Value Chain
    • Knowledge Management
    • Knowledge management-Contribution to Value Chain
    • Measurement and Reporting
    • Contribution of Measure and Reporting to Value Chain
    • Organizational Change Management
    • Organizational Change Management Contribution to Value Chain
    • Portfolio Management
    • Portfolio Management Continue
    • Porftfolio Management Contibution to Value Chain
    • Project Management
    • Project Management Contribution to Value Chain
    • Relationship Management
    • Relationship Management Contribution to Value Chain
    • Risk Management
    • Risk Management Continue
    • Risk Management Contribution to Value Chain Activity
    • Service Finacial Management
    • Service Finance Management-Contribution to Value Chain
    • Evolution of Financial Management with new Technology
    • Strategy Management-Intro
    • Strategy Management-Contribution to Value Chain
    • Supplier Management-Intro
    • Supplier Strategy and Relationships
    • SM-Evaluation and Selection of Suppliers
    • SM-Activities and Service Integration
    • SM-Activities and Service Integration Continue
    • SM-Contribution to Value Chain
    • Workforce and Talent Management-Intro
    • Workforce and Talent Management Activities
    • Workforce-Contribution to Value Chain
    • Availability Management-Intro
    • Availability Management-Intro Continue
    • Availability Management Contribution to Value Chain
    • Business Analysis -Intro
    • Business Analysis -Contribution to Value Chain
    • Capacity and Performance Management-Intro
    • Capacity and Performance Management-Contribution to Value Chain
    • Change Control-Intro
    • Change Control-3 Types of Change
    • Change Control-Contribution to Value Chain
    • Change Control Examples
    • Intro to Incident Management
    • IM-Contribution to Value Chain
    • Incident Management Example
    • Intro to Asset Management
    • Intro to Asset Management Continue
    • AM-Contribution to Value Chain
    • Asset Management-Example
    • Intro to Monitoring
    • Event Management-Intro
    • Monitoring and Event Management
    • Intro to Problem Management
    • Intro to Problem Management Continue
    • PM-Contribution to Value Chain
    • Problem Management-Examples
    • Intro to Release Management
    • RM-Contribution to Value Chain
    • RM-Example
    • Service Catalogue Management Intro
    • Service Catalogue Management-Contribution to Value Chain
    • Service Configuration Management-Intro
    • Service Configuration Mangement-Contribution to Value Chain
    • Service Continuity Management-Intro
    • Service Continuity Management-Intro Continue
    • Service Continuity Mgmnt vs Incident Mgmnt
    • Service Continuity Management-Contribution to Value Chain
    • Service Design-Intro
    • Service Design-Intro Continue
    • SD Design Thinking
    • SD Cont to VC
    • SDSK Intro
    • SDSK Intro Continue
    • SDSK Cont to VC
    • SLM-Intro
    • SLM-SLA
    • SLM-SLA Continue
    • Contri to VC
    • SRM-Intro
    • SRM-Contri to VC
    • SVT-Intro-SV
    • SVT-Testing
    • SVT-Contri to VC
    • Tech mgmnt-DM-Intrro
    • DM-Contri to VC
    • IPM-Intro
    • IPM-Cloud Services
    • IPM-Contri to VC
    • SDM-Intro
    • SDM-SDLC
    • SDM-Contri to VC
  • Summary
    • ITIL v4-Training Summary
  • ITIL V4-Example
    • ITIL V4-Example Part 1
    • ITIL V4-Example Part 2
    • ITIL V4-Example Part 3
    • ITIL V4-Example Part 4
    • ITIL V4-Example Part 5
    • ITIL V4-Example Part 6
  • Reference File
Partner With

Sample Preview

How to take an online Exam

Pre-requisites

  • A learner’s prerequisite is either a high school diploma or an undergraduate degree. Anyone curious about the subject can take the exam, and there are no prerequisites. Training for the ITIL Foundation certification exam can be accomplished by self-study.

Target Audience

  • Anyone who needs to comprehend the foundations of IT and digital service delivery and is interested in supporting their firm in adopting a new service management culture should take the ITIL 4 Foundation course. Seasoned IT professionals and those just starting their IT careers can earn the ITIL V4 foundation certification. IT executives, architects, operations managers, audit managers, planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers are the best candidates for this ITIL V4 certification training course.

FAQ – General Questions

1. What is an ITIL Certification?

The ITIL certification programme, run by the certifying authority AXELOS, takes a modular approach to the ITIL framework and includes a number of credentials that go into varying levels of complexity and depth about different parts of ITIL best practice. ITIL Foundation is the system's entry level.

2. What is ITIL Used for?

A framework called ITIL, or Information Technology Infrastructure Library, was created to help IT departments better match their work to business needs. ITIL, to put it simply, is a set of rules and best practices for standardising the process of choosing, planning, delivering, and supporting IT services. Businesses that adhere to the ITIL framework norms are better at offering high-quality services and ensuring client satisfaction. One can effectively enter the ITIL realm by taking this course.

3. What are the job roles available after getting the certification?

A profession as an IT architect, service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, etc., is made possible by ITIL certification. You are qualified for all of these job roles thanks to our ITIL training.

4. Is ITIL Certification good for my Career?

One of the highest-paying professions in the world right now is IT service management. Due to market conditions, employment prospects fluctuate across all industries. However, in terms of job growth and employee average pay, the IT service industry has demonstrated exceptional consistency. There are many jobs and opportunities in the IT service industry, and these opportunities are growing every year.

5. What can I hope to achieve once I've finished the ITIL Foundation Course?

With the aid of our ITIL Foundation Course program, you can start an ITSM career and become familiar with the ITIL framework's principles. After completing the online ITIL course, you will be equipped with the knowledge and abilities to Develop goods and services with consumers and stakeholders to co-create value, apply the ITIL framework's guiding principles to secure business value, learn and put into practice the core principles of DevOps, Agile, and Lean to meet business goals, apply the four service management dimensions to various service areas.

6. Is the ITIL Foundation Course exclusive to IT experts?

Who else may enroll in this program? Anyone interested in honing their service management skills should attend this training: IT specialists, business executives, owners of business processes, Project directors, Managers of ITSM, and those seeking to manage ITSM professionals engaged in digital, product, development, and service in addition to IT Professionals with ITIL certification who want to upgrade to ITIL4 Additionally useful to students interested in IT services management is our course.

7. Which organization offers ITIL Foundation Certification?

The ITIL Foundation Certification is provided by AXELOS, a well-known company that focuses on managing, expanding, and improving the ITIL portfolio of best practices globally.

8. Is it possible to obtain certification without taking the ITIL® 4 Foundation Certification Course?

You can either study on your own or participate in a different course of study, like remote learning, to prepare for the Foundation exam. Check to see if the provider is an AXELOS Accredited Training Organization before choosing to train with them.

9. How can one become certified by the ITIL Foundation?

Obtaining the ITIL Foundation certificates can be done with an Approach to Enroll in an ITIL training course online from a recognized training provider (ATO). EDUCBA is a certified partner of AXELOS and an ATO with PeopleCert®. You will receive significant help with exam preparation, and your exam price is already included in the course fee. Below are the Steps.

Step 1: Register online for the EDUCBA ITIL Foundation course.

Step 2: Pass the online ITIL Foundation exam (PeopleCert® will send you the exam key). Get a 65% or higher on this 60-minute, closed-book test.

Step 3: Get the ITIL Foundation certificate and take the reins as the team's leader! Method 2 Study independently, purchase an exam voucher and schedule the exam. Only after passing the exam with a passing score will, you be granted the certification.

10. Does my certification need to be renewed?

The Information Technology Infrastructure Library Certification (ITIL) has no expiration date.

11. Do you offer certificates of course completion?

Yes, after finishing the course, you will obtain a certificate of completion.

12. What are the format and cutoff points for the ITIL 4 Foundation exam?

The closed-book, online ITIL 4 Training Foundation certification exam is administered. The format is as follows: Multiple-Choice Questions. There are 40 questions. It lasts for 60 minutes. 65% is the minimum required.

13. What does the exam cover?

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

14. I still have some questions. What can I do to clear them?

Email us at [email protected] if you have any additional questions, and we would be pleased to respond.

15. How long do I have access to Self-Paced Learning content?

The full Self-Paced Learning curriculum, including on-demand videos, ebooks/case studies, and more, will be accessible to you for the rest of your life.