“This is a great class on ITIL service offerings and agreements. I leaned a lot about how service agreements work and how they are implemented. Also I understand vendor management a lot better. I would recommend this class to anyone who is interested in SOA. I look very forward to completing the other courses offered in ITIL asap, What a great way to lean and increase your opportunities in the IT field Remember this course is the way to go!
— Leroy white