ITIL Intermediate SS Certification Training:
This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.
Through this course you will learn about introduction to service strategy, service strategy objectives, basic approach to business strategy, value to the business strategy, achieving a balance between opposing strategic dynamic, 4 p’s of strategy, position of service strategy, plan and pattern, process diagram of service strategy, service portfolio management (spv), service portfolio sub-processes, roles and responsibilities of service portfolio management, service financial management diagram, financial management, budgeting, it accounting, types of costs, types of depreciation, implementing charging, linkage of financial management and problems related to financial management.
Demand Management: In this section you will learn about introduction to demand management, , types of demand management, challenges in demand management, service level agreement, control over product availability, organization can streamline approval processes, demand management communication flow, benefits of demand management, business relationship management, purpose of business relationship management, sub-process of BRM and handle customer complaints.
Business Relationship Management : Further you shall learn about monitoring customer complaints, change and improvement with BRM, RACI for BRM, responsibilities in detail, responsibilities of business relationship, RACI matrix for it strategy management for it services, FAQ’s to strategy management.
This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.
The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.
- 21 contact hours with Accredited Training Organization.
- Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
- 2-4 years professional experience working in IT Management Service desirable.
- Minimum 21 hours of personal study.
As this is an advanced course, it is obvious that you need to have upgraded yourself to the level of comprehension required and stipulated here. If you do have the pre-requisites, you can definitely be a notch above the rest and do a great justice to the course.